FAQ (questions fréquentes) de L’Atelier du Vin

Yes, it is possible to customize certain Wine Tools and oenology gift sets by engraving initials, a short text, a design, or a logo, subject to technical feasibility. Your chosen content will be engraved on the product in our workshops in the Hauts-de-France region using high-precision laser technology. Whether on fine wood or metal, your personalized engraving will be permanent and will not fade over time.

To customize a product, you can select the typography and enter your text directly on the product page by clicking the “Customize your product” button. For any other requests, such as logos or drawings, we invite you to submit your project via our contact form so we can assess its technical feasibility.

Customizable products are marked with the label “Customizable,” clearly visible on their product page. You can also browse our dedicated customization category to discover the full range of available creations.

On wood, the engraving is performed using high-precision laser technology, ensuring a durable inscription. On metal, it is done with a diamond tip, providing an elegant and refined finish.

We offer you the possibility to include a handwritten gift message. A dedicated space in your shopping cart allows you to submit your text (excluding special characters), which will be carefully written on a card and placed inside a white envelope.
This service, adding an elegant and personal touch to your gift, is offered by L’Atelier du Vin.

You can add an elegant touch to your gifts with refined gift wrapping, available as a paid option for each product (except for the Map of French vineyards). Simply tick the box “Wrap this product” before adding the item to your cart.

In the order form, please check the box “I do not wish to receive the invoice in the package.” This way, the fortunate recipient of your oenology gift will not see the amount of your order. For shipments within France, your invoice will be sent to you digitally at the provided email address, allowing you to keep it for warranty purposes if needed.

However, sending without an invoice is not possible for Colissimo shipments outside the European Union, as regulations require the invoice to be included with the package for this delivery method. For recipients outside the EU, please choose DHL shipping instead.

To preserve the element of surprise, simply provide your own phone number and email address when placing the order. The number provided will receive delivery notifications by SMS or email from the carrier.

However, if you enter the recipient’s phone number, they will receive information about the delivery date, along with a message indicating that the shipment is from L’Atelier du Vin.

Our gift card is valid across the entire L’Atelier du Vin online boutique, and can be used for single or multiple payments. It’s very simple to use. To purchase one, visit our Gift Card page, select the desired amount, and complete your order.

The recipient of your choice will receive the corresponding gift card code by email and can spend this amount on our online boutique. They simply need to add their preferred wine tools to their online cart and enter the gift card code at checkout in the designated field.

As soon as your cart is confirmed and payment completed online, you will instantly receive an order confirmation email. When your order is shipped from our Atelier, you will receive a second email containing a tracking link.

This link allows you to follow your order in real time—from processing and shipping to delivery, whether to your home or a pickup point. Simply click on the link to see the exact status of your order at every stage of the process.

If you require assistance at any stage of your order, our dedicated team is here to support you. Whether it concerns a special request—such as a large quantity, a specific product customization, bespoke packaging, or any other requirement—we will be delighted to assist you.

Please send us a message via the contact form, selecting the subject field “Order Assistance.” A L’Atelier du Vin advisor will promptly get back to you to guide you and process your special order.

Are you unsure which model to select from our collections of wine tools? Need guidance to offer the perfect oenology gift? Simply send us a message via our contact form, choosing the subject “Order Assistance.” Your L’Atelier du Vin advisor will respond promptly to answer your questions and help you select the ideal wine accessories tailored to your specific needs.

Additionally, you will find valuable insights in our “Guidelines & Tips” section, as well as on our dedicated page “The Art of Gifting.”

After validating your shopping cart and accessing the order form, you will find a field called “Promo Code.” Simply enter your promotional code there and validate it. The discount amount will be automatically deducted from your total order. You can then complete your order and proceed with payment at the promotional rate.

Is the product page showing that the item you want is currently out of stock? You will find a specific field on this product page where you can register to receive an email notification as soon as this wine accessory becomes available again.

L’Atelier du Vin offers several delivery options:

• Colissimo: For delivery without signature at the indicated address.
• Colissimo Relais: Delivery to a pickup point in mainland France only, offering more flexibility and convenience.
• DHL: Delivery times are displayed directly in your cart, depending on the destination country and selected service.
  • DHL Economy: An economical option for deliveries within Europe at advantageous rates.
  • DHL Standard: Standard delivery for shipments within France and internationally, with faster times than the Economy option.
  • DHL Express: Express service for fast delivery in France, Europe, and internationally, with signature upon receipt.

Delivery times vary depending on the chosen shipping method:

• Colissimo:
  • Shipping within mainland France: 2 to 3 business days
  • Shipping within Europe: 3 to 7 business days
  • Outside the European Union: 8 to 15 business days
• DHL:
  • Delivery in France: 1 to 2 business days
  • Delivery in Europe and outside the EU: 1 to 6 business days (delivery times are displayed in your cart based on the selected shipping method and destination).

Yes, L’Atelier du Vin ships its products worldwide. Whether you are in France, Europe, or another international destination, we ensure the delivery of your products with personalized tracking.

If you have not received your order within the estimated delivery time, please contact our customer service via the contact form. We will investigate the shipment of your package and provide you with the necessary information regarding its status.

If you wish to return a product you ordered, you have the right of withdrawal. The return and refund procedures are explained in the “General Sales Conditions” section of our Terms and Conditions of Sale. To obtain a refund, the product you return must not have been used or damaged. It must be sent back in its original packaging and in a parcel, respecting the legal deadlines for the right of withdrawal. Some personalized or made-to-order products may not be subject to the right of withdrawal or refund. If you have any questions regarding this, please send us your inquiry via the contact form by selecting the “After-Sales Service” option.

For any request related to After-Sales Service, please send us a message via our contact form, selecting the subject “After-Sales Service.” Our dedicated team will get back to you as soon as possible, giving your request the attention it deserves.

At the time of delivery to your address or collection at a relay point, please carefully check that the contents of the package are neither damaged nor incomplete compared to your order. If this is the case, immediately report the issue to the delivery person by signing with a reservation and requesting the delivery person’s counter-signature so that your complaint is valid.

Also, send us a message via the contact form on our website by selecting the “After-Sales Service” option, explaining the situation and attaching a photo. Our customer service team will get back to you as soon as possible to find a solution.

If the product is defective despite no visible damage, please contact us in the same way to request warranty service.

All our high-end Wine Tools come with a 2-year warranty starting from the date of your order. During this warranty period, if a product proves defective or stops working without the cause being misuse on your part, you are entitled to have the warranty applied to have it repaired or replaced with a new model free of charge.

To do so, please send us a message via the contact form on our website, selecting the “After-Sales Service” option and explaining your case, including a photo of the wine accessory and proof of purchase attached. We will get back to you promptly to assess the situation and apply the warranty if conditions are met.

Depending on the case, returning the product at your expense may be required.

To help you choose the right wine accessory, you will find plenty of useful information in our buying guides and expert advice section. If you would like personalized guidance from our wine and sommelier expert, feel free to send us a message via our contact form by selecting the “Order Assistance” option. Our advisor will get back to you promptly to answer all your questions and help you make the right choice. This service is free of charge and with no obligation.

At L’Atelier du Vin, we craft our products from noble materials — whether wood, metal, leather, or glass — carefully selected for their durability. From the design stage onward, we are committed to using materials that stand the test of time. In the production of each of our premium wine accessories, we also strive to minimize environmental impact, so you can enjoy your Wine Tools for years to come while respecting the planet.

• Most of our wooden cases and solid wood pieces come from sustainably managed forests. Our Wine Tools feature a variety of fine woods such as solid walnut, ebony, maple, and birch.
• Our metal components — in stainless steel, brushed solid brass, or chrome-plated metal — are designed to withstand time and the high pressure exerted on the mechanisms they form.
• Our glassware, made from mouth-blown or high-quality lead-free glass, is produced by master glassmakers whose expertise is passed down through generations. Each artisan adds a personal touch, making every one of our carafes a unique piece.
• Our Nomad collection of Wine Tool pouches is handcrafted in untreated tawny leather by Neapolitan artisans.

Finally, for our packaging line, we are equally committed to sustainability. We use high-quality recycled materials, eco-friendly inks, and petroleum-free protective fillers.

From the sourcing of materials to the final stages of packaging, L’Atelier du Vin is dedicated to an eco-conscious approach — a commitment we uphold every day.

Since 1926, L’Atelier du Vin has been designing unique Wine Tools. Each model is first sketched in our design studio in Paris by our team of designers, engineers, and ergonomics specialists. We then develop custom tooling for the precise crafting of each element — from fine wood and metal to glass, genuine leather, and other premium materials.

Once each component has been produced, the final assembly is carried out with great care. For certain models, hand-finishing is also performed. Some of our team members have been refining their expert knowledge of materials for decades.

To create our collectible gift boxes, we draw on the ancestral expertise of French master cabinetmakers.

Lastly, our personalization service engraves custom models before carefully packaging your order and shipping it to you, anywhere in the world.

To this day, L’Atelier du Vin remains the only French company specializing in the design and manufacturing of Wine Tools with such a broad range of sommelier and oenology accessories and services. Since 1926, we have been the French benchmark in this field — from the wine cellar to the tasting table — which makes our high-end wine accessories truly unique in the world. Most of our models are patented and registered exclusively by us.

Each of our collectible pieces is a one-of-a-kind artefact, from the natural grain patterns of its fine wood to the hand-finished detailing of its metal components.

L’Atelier du Vin is a family-owned company whose expertise was born in the Champagne vineyards, with the desire to create wine tools designed for winemakers, wine merchants, sommeliers, wine lovers, and oenology enthusiasts. Generation after generation, we have become the French reference in the manufacturing of corkscrews and wine accessories for oenology and sommellerie.

As the owner and designer of each of our patented models, L’Atelier du Vin has become a brand with a truly unique savoir-faire. Today, our creations and collectible pieces are distributed across five continents.

To learn more: click here

If you share our French Art of Wine Living, why not become an ambassador for L’Atelier du Vin?
Today, our collections of high-end wine accessories are available through a carefully selected network of premium retail locations and luxury e-commerce platforms around the world — a distribution that reflects our values and the spirit of our Maison.

Would you like to join this beautiful adventure? To learn more about our partnership terms and affiliate program, visit the Become an Ambassador page and fill out the contact form at the bottom.
Our commercial team will get back to you by phone or email as soon as possible and take the time to walk you through the details.

Would you like to join our team and put your skills to work for L’Atelier du Vin? We thank you for your interest!
You can find all our current job openings on the Careers page of our website.

We also welcome unsolicited applications. Please feel free to send your CV and cover letter by email to: info@atelierduvin.com.

While browsing our website, L’Atelier du Vin may collect certain personal data required for managing the customer relationship, particularly for processing orders and deliveries. This is done in strict compliance with the legal provisions of the General Data Protection Regulation (GDPR).

You retain full rights to access, rectify, oppose, restrict, erase, or transfer your personal data.
To exercise these rights, please contact us at: info@atelierduvin.com.